TERMS AND CONDITIONS / REFUND POLICY
Last updated February 25, 2021
To place an order with an Account Coordinator, please call 1.866.449.9998 or contact orders@densndente.ca.Dens ‘N Dente Inc. (“Dens ‘N Dente Healthcare”) maintains a website located at www.densndente.ca (the “Site”).
You agree that the terms and conditions hereinafter shall govern the relationship between you and Dens ‘N Dente Healthcare. You acknowledge and accept all terms and conditions by placing an order for goods with Dens ‘N Dente Healthcare.
ORDER ACCEPTANCE
All orders received by Dens ‘N Dente Healthcare are subject to final acceptance or confirmation by Dens ‘N Dente Healthcare. No orders placed are binding upon Dens ‘N Dente Healthcare until so accepted.
PAYMENT AND CHARGES
FULL PAYMENT IS DUE ON OR BEFORE THE ORDER SHIPMENT DATE. Only the cost of missing or defective items may be delayed from full payment.
If you require payment terms, please contact our Customer Service team at orders@densndente.ca to discuss options.
SHIPPING CHARGES
Shipping and handling charges may apply to your order. Please contact your Account Coordinator or our Customer Service team at orders@densndente.ca to confirm shipping and handling rates. Dens ‘N Dente Healthcare is not responsible for delays in delivery due to causes, directly or indirectly, beyond our reasonable control.
Orders are normally processed and shipped within twenty-four (24) hours of receipt. Delivery is normally the next day or within two days of an order being shipped. Due to the COVID-19 pandemic, orders may take an additional 3-6 business days to fulfil and shipment times may be delayed.
CANCELLATION
Special order items or options, including, but not limited to custom cabinetry, upholstery, and color changes cannot be cancelled. Certain special order items may be cancelled subject to a 20% restocking fee. Please contact your Account Coordinator or our Customer Service team at orders@densndente.ca for more information.
PRICES
Unless otherwise indicated, prices displayed on the Site are quoted in Canadian Dollars. Prices are subject to change at any time and without notice. Price increases may be passed on in the event of manufacturer or supplier price increases, currency exchange rate fluctuations, and extraordinary circumstances.
WARRANTIES
Items are covered by manufacturer warranties exclusively. There are no other warranties, guarantees or representations, expressed or implied on items listed on the Site.
RETURNS
If you receive a defective product or one that does not perform satisfactorily, Dens ‘N Dente Healthcare will provide a credit, exchange, or refund. Items must be returned within thirty (30) days of receipt of your order in order to qualify for a credit, exchange or refund. To arrange a return, please contact your Account Coordinator or our Customer Service team at orders@densndente.ca.
Please check your order immediately upon receipt. If there is any damage in transit or issues with your order, please contact your Account Coordinator or our Customer Service team at orders@densndente.ca within three (3) business days of receipt of your order.
To arrange a return, please contact your Account Coordinator or our Customer Service team at orders@densndente.ca. In the event that you have received wrong, damaged, or defective items, Dens ‘N Dente will arrange for a pick-up to exchange your items at no additional cost. Outside of returns for wrong, damaged, or defective items, you are responsible for all shipping costs to return an order to Dens ‘N Dente Healthcare.
THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR A RETURN:
· Opened handpieces and small equipment
· Special order items that are not ordinarily in stock (including custom ordered stock)
· Expired products
· Opened hardware or software
· Personalized items
· Items that cannot be returned to the manufacturer
· Personal protective equipment
TAXES
Taxes are charged based on applicable federal, provincial, and harmonized sales tax rates. The prices quoted on the Site do not include any taxes. Where required, taxes will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the sales tax applicable to the refund amount. You will not receive a refund for the sales taxes paid on the shipping and handling of an item because the shipping and handling charges are non-refundable once an item has shipped.
If you are making a purchase for a tax-exempt organization or are an individual that qualifies for a tax exemption, please contact our Customer Service team at orders@densndente.ca To ensure compliance with provincial and federal tax laws, all requested forms and information must be received and verified by our Customer Service team before a tax refund can be processed.
GIFTCARDS
If an order qualifies for a gift card and part of the order is returned, the value of the gift card will be deducted from the amount of the refund or you may order additional items to meet the threshold to qualify for the gift card.
EQUIPMENT ORDERS
A deposit of twenty-five percent (25%) is required for all equipment orders. The balance of payment is due upon delivery of the equipment. Dens ‘N Dente Healthcare retains title of the items until the order is paid in full. The purchaser assumes all the risks related to the items once they have been delivered. It is the purchaser’s responsibility to have all necessary insurance in place prior to delivery and installation.
Dens ‘N Dente Healthcare can arrange for installation for a fee. All pre-installation requirements must be met before the installation can take place. Pre-installation requirements include, but are not limited to, construction, plumbing, electrical, and permits. Dens ‘N Dente Healthcare reserves the right to charge extra for work done during evenings, weekends or statutory holidays, and for installations outside our regular service area. Dens ‘N Dente Healthcare warranties labour for sixty (60) days from installation date unless otherwise stated.
Please contact your Account Coordinator or our Customer Service team at orders@densndente.ca to discuss equipment orders and installation fees.
WEBSITE TERMS OF USE
WEBSITE USE
The Site is provided to you subject to your compliance with the our terms and conditions of use (“Terms and Conditions”). By accessing or using the Site you agree to be bound by these Terms and Conditions. Please do not access or use the Site if you do not agree to be bound by these Terms and Conditions.
MODIFICATIONS TO THE TERMS AND CONDITIONS
Dens ‘N Dente Healthcare reserves the right to change these Terms and Conditions at any time and your continued access or use of the Site after such changes indicates your acceptance of the Terms and Conditions as modified. It is your responsibility to review these Terms and Conditions periodically for changes.
SITE TRANSACTIONS
Dens ‘N Dente Healthcare reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions include orders place by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contract the email and/or billing address/phone number provided at the time the order was made.
SECURITY
You are responsible for maintain the confidentiality of your login credentials and are entirely responsible for all activities that occur under those credentials. You agree to 1) exit from your account at the end of each session, and 2) immediately notify Dens ‘N Dente Healthcare of any unauthorized use of your login credentials or any other breach of security.
VIRUSES
Accessing this Site and the information, data, and other materials (the “Content”) is done at your own risk. Dens ‘N Dente Healthcare cannot and does not guarantee or warrant that the Site or the Content are compatible with your computer system or that the Site or Content will be free from viruses, worms, trojan horses or disabling devices or other code that manifests contaminating or destructive properties. You are responsible for implementing safeguards to protect the security and integrity of your computer system. You are also responsible for the entire cost of any service, repairs, or connections of and to your computer system which may be necessary as a result of your use of the Site.
PERSONAL INFORMATION SUBMITTED THROUGH THE SITE
Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the “Privacy Policy” link located in the foot section of the Site.
THIRD-PARTY WEBSITES
The Site may provide links to third party websites. Dens ‘N Dente Healthcare does not endorse the information contained in those websites or guarantee their quality, accuracy, reliability, completeness, currency, timeliness, non-infringement, or fitness for any purpose. The content in any linked website is not under Dens ‘N Dente Healthcare’s control and if you access to access any such website, you do so entirely at your own risk.
DISCLAIMER
THE SITE AND CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. USE OF THE SITE OR THE CONTENT IS AT YOUR OWN RISK. DENS ‘N DENTE HEALTHCARE DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS ABOUT THE QUALITY, ACCURACY, RELIABILITY, COMPLETENESS, CURRENCY OR TIMELINESS OF THE SITE OR THE CONTENT. DENS ‘N DENTE HEALTHCARE DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN THE SITE OR CONTENT.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, DENS ‘N DENTE HEALTHCARE DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND WITH RESPECT TO THE SITE AND THE CONTENT WHETHER EXPRESS, IMPLIED OR COLLATERAL, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OR THAT THE SITE OR THE CONTENT ARE OR WILL BE ERROR-FREE OR WILL OPERATE WITHOUT INTERRUPTION. IN NO EVENT WILL DENS ‘N DENTE HEALTHCARE BE LIABLE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, FOR ANY DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES, LOST PROFITS, LOSS OF USE, LOSS OF DATA, PERSONAL INJURY, FINES, FEES, PENALTIES OR OTHER LIABILITIES), WHETHER OR NOT DENS ‘N DENTE HEALTHCARE IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM THE USE OF, OR THE INABILITY OT MAKE SUE OF, THE SITE OR CONTENT.
ERRORS, INACCURACIES, AND OMISSIONS
Although Dens ‘N Dente Healthcare takes reasonable care and skill to ensure the Content on the Site is accurate and up to date, typographical and other errors may nevertheless occur. Dens ‘N Dente Healthcare does not undertake to update or correct such information and reserves the right to modify, delete, and rearrange any or all of the Content or Site at any time without notice to use. Dens ‘N Dente Healthcare makes reasonable efforts to prevent unauthorized tampering with the Content and Site, but does not guarantee that its efforts will always be successful.
INDEMINIFICATION
You agree to defend, indemnify, and hold harmless Dens ‘N Dente Healthcare and its affiliates, parents, subsidiaries, and each of their respective employees agents, contracts, officers, directors, successors and assigns from all liabilities, claims, damages, and expenses, including, without limitation, legal fees and costs, that arise from your use or misuse of the Site and Content.
NO UNLAWFUL OR PROHIBITED USE
You agree that you will not, without our prior permission, use the Site and Content for purposes other than your own personal non- commercial use and benefit. You may not frame the Site or Content or any part thereof on any commercial or non-commercial internet website. You acquire absolutely no rights or licenses to the Site or Content other than the limited right to use the Site and the Content in accordance with these Terms and Conditions. You agree that you shall not use the Site for any purpose that is unlawful. Except as expressly provided in these Terms and Conditions, any reproduction, retransmission, distribution, sale, republication, or modification, of the Site or Content, in whole or part, and any reverse engineering or other exploitation of the Site is strictly prohibited.
OWNERSHIP
All Content, designs, graphics, pictures, illustrations, software, artwork, video, music, sound, names, words, titles, phrases, logos and marks displayed on the Site or in the Content are owned by Dens ‘N Dente Healthcare and are protect by copyright, trade-mark, or other intellectual property laws and treaty provision laws.
GOVERNING LAW
These Terms and Conditions are governed by the laws of the Province of Ontario and applicable laws of Canada and these laws apply to the use of the Site or Content by you, notwithstanding your domicile, residency, or physical location. The Site and Content are intended for use only in jurisdictions where it may lawfully be offered for use.
ACCESSIBILITY
We are committed to making our Site and Content accessible to customers who use screen readers and other assistive technologies. If you have questions about the Site or Content, or you would like to make a purchase, please call 1.866.449.9998 or contact orders@densndente.ca.
CHOICE OF LANGUAGE
The parties hereto confirm that it is their wish that the Terms and Conditions, as well as other documents relating hereto including notices, have been and shall be drawn up in the English language only. Les parties aux présentes confirment leur volonté que les termes et conditions de même que tous les documents, y compris tout avis qui s'y rattache, soient rédigés en langue anglaise.
GENERAL PROVISIONS
These Terms and Conditions constitute the entire agreement between Dens ‘N Dente Healthcare and you pertaining to the subject matter hereof and supersedes all prior contemporaneous communications and proposals, whether electronic, oral or written, between you and Dens ‘N Dente Healthcare with respect to the Site. Dens ‘N Dente Healthcare’s failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provisions or right. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. If any of the provisions contained in these Terms and Conditions are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions contained herein.